About Us
Our website address: https://naratruffles.com/
Mailing Address: Shumen, Georgi S. Rakovski St. 25
Company name: Nara Truffles Ltd.
Email: info@naratruffles.com
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.
An anonymous string based on your email address may be provided to the Gravatar service to check if you are using it. Gravatar’s privacy policy is available here: https://automattic.com/privacy/. Once your comment is approved, your profile picture will be publicly visible next to it.
Contact Forms
We store the data provided in the contact form for a certain period of time for customer service purposes, but we do not use the information provided for marketing purposes.
Spam Protection
On the “Contact” page, we use reCAPTCHA to combat spam and abuse. Your use of reCAPTCHA v3 is subject to Google’s Privacy Policy and Terms of Service of Google.
Cookies
If you leave a comment on our site, you can choose to save your name, email address, and website in cookies. These are for your convenience so that you don’t have to fill in your details again when you leave another comment. These cookies will be stored for one year.
If you have an account and log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser.
When you log in to your account on the site, a few more cookies will save your login information and your screen display preferences. Login cookies expire after two days, and screen preference cookies after one year. If you select the “Remember Me” option, your login information will be stored for two weeks. If you log out of your account, the login cookies will be deleted.
Analysis
We collect and analyze statistics about website visitors using Google Analytics. If you wish to opt out of data collection, please leave the site immediately. Link to the Google Analytics Privacy Policy – https://marketingplatform.google.com/about/analytics/terms/us/
What data we collect and store
When you make a purchase from us, we will ask you for information such as your name, billing and shipping addresses, email address, phone number, details for one of our payment methods, and—at your discretion—information to register your account, such as a username and password. We will use this data for some of the following purposes:
- Sending information about your account and order
- Responding to your inquiries, including refund requests and complaints
- Processing payments and preventing fraud
- Registering an account in our store
- Complying with our legal obligations, such as calculating tax rates
- Improving our store’s offerings
- Sending you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email address, and phone number and use them to automatically fill in your details for future orders.
In general, we retain information about you for the minimum period necessary for the purposes for which we collect and use it. For example, we will store your order data for at least 1 year for tax and accounting purposes. This data includes your name, email address, and billing and shipping addresses.
We will also store comments and reviews if you choose to publish them.
While you visit our site, we will use the data for:
- Shipping address: we will ask you to enter this, for example, so we can calculate the shipping cost before you place an order, as well as to send it to you.
- Products you’ve added to your favorites list – we’ll use this to show you and other users your favorite products and to create targeted email campaigns.
- Wishlists you have created – we will track the wishlists you create and make them visible to store employees
- We will also use cookies to track the contents of your wishlist while you browse our site.
We will also use cookies to track the contents of your shopping cart while you browse the site.
Who on our team has access
Members of our team have access to the information you provide. For example, store administrators and managers have access to:
- Order information: what was purchased, when it was purchased, and where it should be shipped
- Customer information: your name, email address, and billing and shipping addresses.
- Wishlist details, such as products added, date added, name, and privacy settings for your wishlists
Our team has access to this information so that we can fulfill orders, process returns, provide support, and offer better deals on products.
Embedded content from other websites
Articles and products on this site may include embedded content (such as videos, images, or other content). Embedded content from other sites behaves just as if the visitor had visited the original site.
These sites may collect data about you, use cookies, embed additional third-party analytics tools, and track your interaction with these tools, including how you consume embedded content if you have an account and are logged in on the site.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your personal data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can automatically recognize and approve any follow-up comments you make, rather than holding them in the moderation queue.
For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can view, edit, or delete their personal information at any time (except that they cannot change their username). Website administrators can view and edit this information.
Your rights regarding your personal data
If you have an account on this site or have left comments on it, you can request to receive a file containing all the data we hold about you, including any data you have provided to us. You can also request that we erase the personal data we hold about you. However, this does not include data that we are required to retain for administrative purposes, for the security of the site, or by law.
How we use your data
Visitor comments may be checked through an automated spam detection service.